The recently concluded Times Health Icons Pune 2017 event, conducted by the Times of India, felicitating some of the pathbreakers in the field of medicine met with resounding success.
MARSPlus was the sponsor for this event. We got an opportunity to have a candid conversation with up Dr. Bhandari who was one of the speakers at the event. Dr. Bhandari is a renowned bariatric surgeon and a strong technology advocate. He is the Founder Director of Mohak Bariatrics and Robotics, Indore and Director, Bhandari Hospital and Research Centre, Indore and has performed over 8000 Bariatric procedures. He has also been featured in the Limca Book of Records for operating over 25 complex and diversified Bariatric /Robotic procedure in a span of 11 hours! He has conducted more than 750 complex robotic bariatric procedures and his centre is one of the most sought-after centres for revisions in weight loss surgery addressing failures after bariatric surgery.
Here is an excerpt from the conversation.
Technology, according to Dr. Bhandari, is a great boon for the healthcare segment. Having established one of the most technologically advanced hospitals in the country, he believes that the use of technology in healthcare is a critical enabler of productivity, ensuring precision and patient satisfaction. Unlike the propaganda of ‘technology is a distraction’, Dr. Bhandari believes that when used appropriately, technology actually can improve efficiencies of doctors and help them manipulate their time effectively. Managing multiple patients and hospital functions and functionalities can add to the cognitive burden. Technology helps a great deal in alleviating this burden and helps in building an interconnected network that not only improves process efficiencies but also helps in placing the patient at the heart of the healthcare process.
With the great consumerisation of everything, healthcare too now has to become more patient-centric. The relationships between doctors and patients have undergone a massive shift. The patients are no more just the passive recipients of healthcare. Their expectations from their healthcare experience are rising. Since doctors only have a finite amount of time in their hands, they have to ensure that the time they spend with their patient is optimally productive. According to Dr. Bhandari, having a siloed healthcare approach cannot enable productive interactions. Doctor-patient relationships now have to be more engaging and doctors cannot afford to waste their time in looking for information. They need to maximise their time with patients.
Dr. Bhandari feels that while technology has been a part of the healthcare ecosystem, health tech has to become simpler. Disconnected and siloed solutions to automate or digitise healthcare not only limit information sharing but also demand a lot of time and attention, something that is a premium for most healthcare practitioners. Some of the earlier healthcare systems have been so complex that they demanded a separate team of technicians only to do data entry. As one of the earliest adopters of MARSPlus integrated health app, he feels that the ease of use offered by MARSPlus is what makes it a unique solution.
Dr. Bhandari deduces that when health tech offers an integrated experience, it paves the path for delivering good healthcare services. According to Dr. Bhandari, “a fully integrated platform like MarsPlus allows me to stay connected with my network of remote doctors, laboratories in other cities and most importantly stay connected directly with patients. As a bariatric practice, we need to closely monitor patients progress and overall health after they have left our facility and MARS helps us do that seamlessly.”
The complexity of use of healthcare applications has been one of the biggest impediments to adoption. Since doctors are people who are always on the go, an easy to use platform that connects all the stakeholders of healthcare, the doctors, the hospitals, the labs, the pathology departments and ancillary areas such as billing and finance can be a great boon. Dr. Bhandari uses the MARSPlus solution extensively in his own hospital to ensure patient satisfaction, identify areas of improvement and stay in touch with his patients proactively. The additional benefit is that he doesn’t have to depend on his diary to manage his appointments. His app manages everything with surgical precision for him.
Dr. Bhandari attributes the success of his hospitals to “exceptional team skills, a correct attitude, infrastructure with cutting-edge technology, and keeping pace with time”. He believes that technology has interwoven itself into the very fabric of our lives and we should leverage it to the maximum. He himself uses technology to manage the post-operative care of his patients. “A good technology solution also helps us leverage data”, he says. He further adds “When we have a single repository of all patient data then the time spent with the patient is more productive.” When we asked him if he felt that technology was a distraction for the doctors his reply was simple. He said “Not at all. In fact, it helps in spending more time with the patients.”
During the course of this event it became clear that contrary to what we are lead to believe, doctors are, in fact, strong advocates of technology. After all, they are surrounded by it during all their waking and working hours. However, what they do not like is the manner in which these solutions are built and the complexity of use. A comprehensive and integrated healthcare solution that takes into considering all the important checkpoints, is easy to use, mobile compatible and allows the anywhere, anytime use can enable proactive healthcare is clearly be a welcome addition to the healthcare ecosystem of today.