5 Technologies Patients Expect their Doctors to Use

In today’s tech-savvy world where everything is available at a click, it has become imperative to adopt the technological changes and operate with the technological advancements irrespective of what domain you are serving in. Every sector has gone through drastic technological changes in the last decade or so. Technology has occupied a permanent place in people’s lives. With the increasing dependency on technology, businesses, small as well as large, cannot delay embracing these changes. Easy accessibility to the Internet via smartphones has evolved the way people consume information, network with families and friends, stay updated about the latest news, and also entertain themselves. It’s just a matter of few clicks, and everything that one needs to know is rightly available.

Technology has made life easier than what it used to be 20 years ago. Remember the times when you worked on a school project sitting in a library for hours gathering information from various books? All that can be done from the comfort of your home today.

In such a scenario, today’s patients expect their doctors also to adopt and embrace technology to make the interactions easier. Nothing pleases an ailing person more than reaching out to a doctor conveniently. The healthcare sector isn’t lagging behind when it comes to accepting technological changes. In fact, the healthcare sector has benefitted the most from technology. Diagnosis and treatments have become better with the use of technology over the years.

5 Technologies that Doctors Need to Adopt

As technology evolves, expectations rise. Or, the technological inventions are a result of the expectations and ideas of making life easier for humans. Medical and healthcare services are not devoid of these expectations. Rather, patients expect more from their doctors in today’s time.

Here are the 5 things that patients expect their doctors to use:

  1. Online Appointments

The most tedious task while visiting a doctor is to fix an appointment. Despite numerous phone calls to the hospital or doctor’s clinic, patients end up waiting for hours to see the doctor. Online appointments can help in solving this major issue in the healthcare sector. With appointments being booked online in advance, doctors can reduce the patient wait time considerably, leading to higher patient satisfaction.

  1. Online Record of Patient’s Medical History

Every time a patient visits a doctor, he/ she needs to carry all the files containing the previous medical history. Maintaining and managing these records is a cumbersome task. Having an online system where this data can be stored and accessed anytime through mobile phone is a boon not only for patients but also for the doctors. It can help in better diagnosis and treatment and reduce the chances of medical errors.

  1. Medical Advice

Today, the Internet is filled with health-related articles. But the problem is that patients don’t know which information they find on “Dr. Google” can be trusted and which cannot be. What if the hospital or doctor’s clinic offers an online portal with only valid and verified information? It could include tips to take care of health, pre-surgery preparations, post-surgery precautions, etc. These will help in patients in staying healthy as well as reduce the burden on doctors as patients will be able to serve themselves and get their queries resolved through such information.

  1. Mobility

All the major businesses are making themselves available to their clients at the go either through their own personalized mobile app or via third-party apps like WhatsApp etc. Patients don’t want to queue outside the doctor’s clinic for getting the medical test reports checked or switching/altering the current medication or getting a small doubt clarified. They need a simple option to communicate with their doctor on an ongoing basis. This can also help the doctors in not only offering ongoing medical advice to their patients but also in keeping them engaged.

  1. Online Billing and Payment

Digital payment transactions have made life easier. Today, people are used to using various digital payment options such as cards, NEFT, and mobile wallets. They expect their doctors to facilitate payments through such online modes. Online billing and payment system can also help in keeping a track of all the medical service related payments, generate receipts for patients, and provide them easy access to all the information for easy insurance claims. For doctors, it means easy compliance, ease of billing, and up-to-date financial records.

Technology has dramatically transformed people’s lifestyle – Be it shopping or medical health. In this era of lightening fast communication, the patients expect the doctors and hospitals to be efficient with their reach. Adopting these technologies can change the way the medical fraternity operates thereby saving not only time but also making the medical services cost effective for every patient.

 

 

 

 

 

5 Things that Doctors Hate in Healthcare IT Technology

Technology has impacted every walk of our lives. The last few years have seen revolutionary technological advancements. From landline telephones to smartphones, from feature phones to iPhones, from slow internet connections to today’s 4G connections, technology has phenomenally transformed our lives. The way we read news on mobile, interact with friends and family members through social networking sites, do online shopping – technology has changed the way we live our lives.

Similar to other industries, the healthcare industry also is seeing rapid changes owing to the innovations in medical devices and software. Digital technologies are changing the way care is administered to patients and also the way healthcare organisations function. While there is a growth in the adoption of healthcare technologies by health providers, there is also displeasure amongst the doctors about the available healthcare technologies. It is not that doctors are not used to using latest technologies – they are the ones who have been using the latest technologies since a long time – right from MRI machines, X-Ray machines, or the various hospital instruments, they are well versed with the use of technology. Then what is wrong with today’s healthcare IT solutions?

Research shows that hospital staff spends on an average 5 hours a day entering patients’ data into electronic health records (EHRs). Hospitals are needing to hire more staff for conducting data work. A large chunk of the hospital income is being spent on keeping up with technological advancements and maintaining a task force for it. This is a completely counter-intuitive scenario. When the technology is supposed to reduce time and efforts and enhance the patient care, what is making it not deliver on its promise?

Here is our take why doctors could be hating the healthcare IT solutions available to them –

Mobility

Most of the times, doctors are on the move. From hospitals rounds, OPDs, to moving from one clinic to the other – they are hardly at their desk. The biggest drawback of many of the available healthcare IT solutions is their stationary nature. The doctors are required to input data regarding their patients after returning to their desks. With so many patients in the hospital and with an equal number of them visiting daily in the OPD, it becomes tasking to remember, recollect and retain the accurate information for each of the patients. Doctors need a solution which can allow them to access patient information anytime, anywhere, right from their mobile devices.

Non-Intuitive Interface

Some of the most crucial duties of doctors include attending to emergencies, looking after inpatients, medical floors, and attending intensive care units. What doctors need a solution which can provide them quick and easy access to patient data, reduce the costs of operations, reduce human errors and help in reliable prescriptions.

Doctors need a system which can allow them to enter data with a few clicks or drag and drop. They need a system which is extremely easy to use, works on their mobile phones or tablets, is designed “for doctors”. In many cases, the health IT solutions do not consider the working patterns of the doctors and are designed in a very complex fashion. 

Non-Integrated Systems

Hospitals and clinics generate a humongous amount of data – patient records, inventory records, data from medical stores and labs, and so on. While technology has entered hospitals and some records are being maintained through computers instead of paper records, all the systems still work in silos. There is no integration of this information. This further adds to the woes of the doctors and the medical staff working in the hospitals and clinics. A major chunk of their medical time is invested in maintaining, finding, or sorting the data. Having a solution which integrates various aspects of the healthcare ecosystem will immensely help the medical fraternity as it can give them quick access to all the required information.

Complex Workflows

Each hospital and clinic follows specific workflows. Just because they are adopting a particular technology does not mean that the hospitals will change their workflows. The health IT solution should be flexible and adaptable to the hospital’s specific workflows. It needs to allow the creation of custom workflows. Since no two doctors think alike, each doctor follows a specific style of working, a specific pattern, and processes the information in a particular way. When the IT systems force all the doctors to follow the same pattern, the doctors don’t appreciate it and it makes them unproductive.

Hard to Manage 

The doctors or the staff at the healthcare organisation are not necessarily equipped to handle complex hardware and software. Handling software failures or hardware updates is a daunting task for them. Hospitals also do not want to build and manage their own IT teams to maintain and upgrade their IT systems. They need solutions which can be accessed via the web, do not require any efforts on their part to upgrade or maintain, and do not need any capital investment in hardware or software. That’s where the latest cloud-based solutions are gaining popularity amongst the doctors and hospitals.

Time is of the essence for doctors, and they need to take very crucial decisions within a very short time. We, at Mars Plus believe that technology should aid the doctors in their decision-making, reduce their time and efforts, help them spend more time with their patients, reduce their costs and overheads, and improve the overall patient care. With that in mind, we have designed a very user-friendly and fully-integrated healthcare ecosystem – check it out at www.marspls.com.