5 Technologies Patients Expect their Doctors to Use

In today’s tech-savvy world where everything is available at a click, it has become imperative to adopt the technological changes and operate with the technological advancements irrespective of what domain you are serving in. Every sector has gone through drastic technological changes in the last decade or so. Technology has occupied a permanent place in people’s lives. With the increasing dependency on technology, businesses, small as well as large, cannot delay embracing these changes. Easy accessibility to the Internet via smartphones has evolved the way people consume information, network with families and friends, stay updated about the latest news, and also entertain themselves. It’s just a matter of few clicks, and everything that one needs to know is rightly available.

Technology has made life easier than what it used to be 20 years ago. Remember the times when you worked on a school project sitting in a library for hours gathering information from various books? All that can be done from the comfort of your home today.

In such a scenario, today’s patients expect their doctors also to adopt and embrace technology to make the interactions easier. Nothing pleases an ailing person more than reaching out to a doctor conveniently. The healthcare sector isn’t lagging behind when it comes to accepting technological changes. In fact, the healthcare sector has benefitted the most from technology. Diagnosis and treatments have become better with the use of technology over the years.

5 Technologies that Doctors Need to Adopt

As technology evolves, expectations rise. Or, the technological inventions are a result of the expectations and ideas of making life easier for humans. Medical and healthcare services are not devoid of these expectations. Rather, patients expect more from their doctors in today’s time.

Here are the 5 things that patients expect their doctors to use:

  1. Online Appointments

The most tedious task while visiting a doctor is to fix an appointment. Despite numerous phone calls to the hospital or doctor’s clinic, patients end up waiting for hours to see the doctor. Online appointments can help in solving this major issue in the healthcare sector. With appointments being booked online in advance, doctors can reduce the patient wait time considerably, leading to higher patient satisfaction.

  1. Online Record of Patient’s Medical History

Every time a patient visits a doctor, he/ she needs to carry all the files containing the previous medical history. Maintaining and managing these records is a cumbersome task. Having an online system where this data can be stored and accessed anytime through mobile phone is a boon not only for patients but also for the doctors. It can help in better diagnosis and treatment and reduce the chances of medical errors.

  1. Medical Advice

Today, the Internet is filled with health-related articles. But the problem is that patients don’t know which information they find on “Dr. Google” can be trusted and which cannot be. What if the hospital or doctor’s clinic offers an online portal with only valid and verified information? It could include tips to take care of health, pre-surgery preparations, post-surgery precautions, etc. These will help in patients in staying healthy as well as reduce the burden on doctors as patients will be able to serve themselves and get their queries resolved through such information.

  1. Mobility

All the major businesses are making themselves available to their clients at the go either through their own personalized mobile app or via third-party apps like WhatsApp etc. Patients don’t want to queue outside the doctor’s clinic for getting the medical test reports checked or switching/altering the current medication or getting a small doubt clarified. They need a simple option to communicate with their doctor on an ongoing basis. This can also help the doctors in not only offering ongoing medical advice to their patients but also in keeping them engaged.

  1. Online Billing and Payment

Digital payment transactions have made life easier. Today, people are used to using various digital payment options such as cards, NEFT, and mobile wallets. They expect their doctors to facilitate payments through such online modes. Online billing and payment system can also help in keeping a track of all the medical service related payments, generate receipts for patients, and provide them easy access to all the information for easy insurance claims. For doctors, it means easy compliance, ease of billing, and up-to-date financial records.

Technology has dramatically transformed people’s lifestyle – Be it shopping or medical health. In this era of lightening fast communication, the patients expect the doctors and hospitals to be efficient with their reach. Adopting these technologies can change the way the medical fraternity operates thereby saving not only time but also making the medical services cost effective for every patient.

 

 

 

 

 

What Should Doctors and Clinics Look for When Making Technology Choices?

The obvious advantages of technology adoption have made it an integral part of the fabric of businesses today. There is hardly any business that is untouched by technology and in order to stay ahead of the curve, all businesses today are making sure that their information systems evolve and grow at the same pace as the technological advancements.

The healthcare industry, too, has extensively adopted technology to streamline processes, increase efficiencies and productivity, and improve patient care and healthcare outcomes. By 2022, we can expect the global healthcare information systems market to technology market to grow to approximately 60.00 billion from approximately USD 41.20 billion in 2016. These are compelling figures that show that technology adoption in the healthcare segment in on a healthy incremental growth.

Having said this, it is not just large hospitals that can leverage technology for its benefits. Small practices too can reap the same benefits from technology. However, when making a technology choice there are some parameters that should be considered to ensure that the technology helps in improving costs and efficiencies along with patient outcomes. The technology solution should be a comprehensive product that not only helps in clinic management but can provide integrated healthcare experiences. In this blog, we take a look at a few parameters that doctors must look for when making technology choices to give their practice the technological edge.

Usability

Great usability forms the crux of any good information system. When selecting an information system for their practice, doctors, thus, should ensure that the system has easy to use user interfaces, allows easy data entry with minimal typing, facilitates easy data exchange etc. and ensure that the software that they purchase facilitates high performance. It should have an intuitive user interface and should ensure easy navigation of the system.

Implementation

Which technology solution are you most likely to use – one that is available in a ready to use, plug-and-play format or one that demands a huge time investment to achieve the same result? When choosing a technology solution for a practice, it is best to choose one that provides comprehensive features but comes in an easy to use, plug-and-play format and does not have a steep learning curve. Considering doctors and their administrative staff both are extremely busy, purchasing a technology solution that is complex, has a steep learning curve and takes a long time to implement will only impede the use of the solution and leave it as an overhead cost.

Comprehensive Solution

Good things come in small packages. However, today the package has to be small and yet has to be comprehensive. Doctors do not have the time to invest in making different technology choices for different functionalities and hence demand a solution that is comprehensive and fully-functional and at the same time. A technology solution should, thus, connect the entire practice ecosystem on one common platform. From patient management, practice management, finance management to data analytics, the solution should connect all the dots easily and demand minimal effort from its users to ensure that the doctors can focus on their most important area – their patients. Many a times technology implementations in clinics fail mainly because the doctors do not receive a comprehensive solution and have to make multiple technology purchases to meet their requirements.

Mobility

Today, if a technology solution does not provide mobility then it is most likely to fail. Since doctors are always on the move, they need to make sure that the solution in use gives them the mobility advantage so that they can be productive even when they are on the go. Thus, the solution should be accessible on the mobile and should allow them to make iterations from the phone itself. For example, if a doctor wants to access a patient’s health record, or upload patient history or share test results etc. they should be able to do so from their handheld device irrespective of their location.

Scalability

If a technology solution does not offer scalability then it is most likely to fail its purpose. Having a cloud-based solution that can handle multiple loads and increase its capacity and facilitate the addition of additional features according to the needs of a practice become essential for successful implementation of a technology solution for any practice.

Patient integration

Patients today are the consumers of healthcare. The technology choice, thus, should provide an integrated platform where they can store their health records, test results, health history, provide prescription management etc. and allow them to access these anytime, anywhere so that the patients can get proactively involved in their own health management.

Along with the above, the technology should take into account how its users are going to utilise the solution. The solution provider should talk to the users and assess their usability demands and then make iterations to the solution and provide customisation options to suit the needs of the customers to ensure that the solution meets the user demands. The product should provide an interoperable structure, understand the clinical goals and increase cost efficiencies in order to benefit the practice by increasing productivity and ensuring that the key priorities of the practice are met at all times.