5 Technologies Patients Expect their Doctors to Use

In today’s tech-savvy world where everything is available at a click, it has become imperative to adopt the technological changes and operate with the technological advancements irrespective of what domain you are serving in. Every sector has gone through drastic technological changes in the last decade or so. Technology has occupied a permanent place in people’s lives. With the increasing dependency on technology, businesses, small as well as large, cannot delay embracing these changes. Easy accessibility to the Internet via smartphones has evolved the way people consume information, network with families and friends, stay updated about the latest news, and also entertain themselves. It’s just a matter of few clicks, and everything that one needs to know is rightly available.

Technology has made life easier than what it used to be 20 years ago. Remember the times when you worked on a school project sitting in a library for hours gathering information from various books? All that can be done from the comfort of your home today.

In such a scenario, today’s patients expect their doctors also to adopt and embrace technology to make the interactions easier. Nothing pleases an ailing person more than reaching out to a doctor conveniently. The healthcare sector isn’t lagging behind when it comes to accepting technological changes. In fact, the healthcare sector has benefitted the most from technology. Diagnosis and treatments have become better with the use of technology over the years.

5 Technologies that Doctors Need to Adopt

As technology evolves, expectations rise. Or, the technological inventions are a result of the expectations and ideas of making life easier for humans. Medical and healthcare services are not devoid of these expectations. Rather, patients expect more from their doctors in today’s time.

Here are the 5 things that patients expect their doctors to use:

  1. Online Appointments

The most tedious task while visiting a doctor is to fix an appointment. Despite numerous phone calls to the hospital or doctor’s clinic, patients end up waiting for hours to see the doctor. Online appointments can help in solving this major issue in the healthcare sector. With appointments being booked online in advance, doctors can reduce the patient wait time considerably, leading to higher patient satisfaction.

  1. Online Record of Patient’s Medical History

Every time a patient visits a doctor, he/ she needs to carry all the files containing the previous medical history. Maintaining and managing these records is a cumbersome task. Having an online system where this data can be stored and accessed anytime through mobile phone is a boon not only for patients but also for the doctors. It can help in better diagnosis and treatment and reduce the chances of medical errors.

  1. Medical Advice

Today, the Internet is filled with health-related articles. But the problem is that patients don’t know which information they find on “Dr. Google” can be trusted and which cannot be. What if the hospital or doctor’s clinic offers an online portal with only valid and verified information? It could include tips to take care of health, pre-surgery preparations, post-surgery precautions, etc. These will help in patients in staying healthy as well as reduce the burden on doctors as patients will be able to serve themselves and get their queries resolved through such information.

  1. Mobility

All the major businesses are making themselves available to their clients at the go either through their own personalized mobile app or via third-party apps like WhatsApp etc. Patients don’t want to queue outside the doctor’s clinic for getting the medical test reports checked or switching/altering the current medication or getting a small doubt clarified. They need a simple option to communicate with their doctor on an ongoing basis. This can also help the doctors in not only offering ongoing medical advice to their patients but also in keeping them engaged.

  1. Online Billing and Payment

Digital payment transactions have made life easier. Today, people are used to using various digital payment options such as cards, NEFT, and mobile wallets. They expect their doctors to facilitate payments through such online modes. Online billing and payment system can also help in keeping a track of all the medical service related payments, generate receipts for patients, and provide them easy access to all the information for easy insurance claims. For doctors, it means easy compliance, ease of billing, and up-to-date financial records.

Technology has dramatically transformed people’s lifestyle – Be it shopping or medical health. In this era of lightening fast communication, the patients expect the doctors and hospitals to be efficient with their reach. Adopting these technologies can change the way the medical fraternity operates thereby saving not only time but also making the medical services cost effective for every patient.

 

 

 

 

 

Doctor – Heal Thyself. Here is How You Can Stay Fit (Easily)

Doctors may be called the saviours of society because they are the backbone of a healthy nation. Without proper health, all of the industries, services, and institutions would grind to a halt. Doctors are the reason that the average human being wakes up feeling ready to take on the day because, without health, nothing can be done. So it’s clear that we all owe our vigour and vitality to doctors, but what about the health of the doctor? We have a question for all the doctors – should serving others and making sure everyone else is fit and healthy come at the cost of your own health? Absolutely not! We believe that every single human being on this planet has a right to health, including the professionals who work around the clock to heal others. So why is it that doctors often find it hard to stay fit? The main obstacle that doctors face is their erratic work schedules. For a doctor, duty may call at any time so it is difficult to get into a proper fitness routine. That being said, there are ways where you can inculcate healthy habits and increase your fitness levels. If you really wish to be healthier but lack the time, MAKE time.

Of course, we are not the experts to guide the knowledgeable doctors about taking care of their health. Through this post, we just aim to put together a ready list of a few pointers on how doctors can stay fit.

Target your lifestyle, not just certain habits

We agree that being a doctor means that your lifestyle may be unpredictable but there are some things that will remain constant. For example, you will always be in control of what you choose to eat, even if you have a cook who prepares your meals, you have the power to shop for healthier ingredients, and that’s a great start. So instead of targeting certain, isolated vices such as quitting smoking or cutting out processed sugar, target a facet of your lifestyle, like your general, overall diet. Instead of making one healthy switch from sugar to jaggery, change your eating habits in general. Buy more vegetables, choose the oven over the frying pan and set alarms on your mobile which will remind you to eat on time. Change the way you eat in general, and you will find a marked improvement in your health, even on days that you miss going to the gym.

Carry healthy habits in your pocket

There are numerous apps that have been designed to cater to individuals who want to lead a healthy lifestyle. Such apps not only provide services such as calorie counters and BMI calculators, but they also send you push notifications to remind you to drink water and eat on time. Being a doctor means you must be a master at multi-tasking. Managing three to four tasks at a time almost always means that your own, personal needs take a back seat. This is when it’s handy to have an app that reminds you to drink enough water, and, eat on time.

Sneak in some stretches

One of the aspects of health that really takes a toll on doctors is incorrect posture. This is especially the case with surgeons and professionals who have to be on their feet for hours at a stretch. Most doctors suffer from stiffness all over the body and all this really takes a toll on you in the years to come. If they’re not on their feet, the doctor is at his/her desk conducting research and posture comes into play over here as well. The long-term solution to this problem is to join a yoga class since this form of exercise is targeted towards stiffness, increasing the elasticity of the muscles and creating space for your internal organs to breathe. A quick fix to stiffness is to do a couple of chair twisting exercises whenever you get the chance. Lift your arms up, interlock your fingers and stretch. Use your chair to help you twist to the sides and release any stiffness you may have in the neck. Stretching whenever you get the chance to will help keep your muscles and joints healthier.

Holidays should be holistic

Yes, after a long week you may want to take it easy and let loose but remember the advice you give your patients, health is the greatest wealth! It’s literally the best investment you can make in your life so make sure that you set aside some time for wellness and health on your holidays. This can be in the form of a guided meditation class to help you focus your energy on being present in each moment, or going for a hike or cycling. You can also set some time aside to plan the next weeks’ meals. It’s the one day of the week where you can focus on yourself and on your body and mind instead of worrying about the health of others.

Track your progress

Just like you track the progress of your patients, track your own personal progress so that you stay motivated and can actually experience and reap the benefits of your hard work. One of the most rewarding things about being a healthy doctor is that you get to lead by example. Can you imagine how motivated your patients will feel if they see you in the pink of health, despite your busy schedule?

Be a meticulous meal planner

When it comes to leading a healthy lifestyle, nutrition is the most important. How about taking out time on your holiday to make a timetable which contains meals for each day, these meals should include all the food groups so that each meal is a healthy mix of fibre, protein, carbs and healthy fats. Once this timetable is in place, meal planning will be effortless! There are also a number of mobile apps that can help you plan your meals so as to meet all of your daily nutritional requirements. Also carry a snack box to work, this can include snacks such as fruits, nuts, seeds and homemade granola bars. So if you have to head into emergency surgery but do not have the time to eat lunch, you can always snack on a banana and trail mix before heading into the OT. This will give you the energy you need to sustain the day.

Make healthy a habit

Your health regime does not have to be restricted to making time for the gym and eating right, there will be days where you will be too exhausted to work out because you were on call the entire night or you had an emergency procedure. On these days, small things like taking the stairs will make a big difference to your energy levels. So make healthy a habit, cut out processed foods, get into the habit of carrying healthy snacks and take the stairs because every choice we make can either nudge us towards good health or ill health.

If this all seems too overwhelming to you then start small and find solace in the fact that once healthy becomes a habit, the effort is effortless! Remember that as a caregiver, you must be in the position to care and treat others in the first place. Doctors must focus on their health the most because a fit doctor is the epitome of good health.

 

 

How Doctors Can Leverage Mobile Technology For Patient Retention

The mobile wave has engulfed the world and its impact on healthcare has been nothing less than overwhelming. According to a research conducted by Markets and Markets, the mHealth technology market is expected to grow by 33% to cross USD 60 billion by 2020. Another survey by GreatCall showed that 93% of physicians believed that mHealth could contribute greatly to improving patient health. As mHealth cements its place in healthcare, let’s evaluate how doctors can leverage mobile technology for patient retention.

Reduce Wait Times

Long wait times could be listed as one of the biggest banes that patients face when going for a doctors’ appointment. Even with prior appointments, most patients have to wait endlessly to meet their doctors. And often after a seemingly endless wait, the patient is informed during a consultation that they have to come back after conducting a certain battery of tests. This is not only a waste of time for the patient but the doctor as well. With the consumerisation of healthcare, doctors can now leverage mHealth apps to take a look at patient history and intimate them of the tests that need to be done before they even meet them. Further, using mHealth apps, doctors can avoid appointment overlaps and post-appointment confirmation and notifications which ensure a smoother interaction with the patient during his/her physical visit.

Effective Communication

The right mobile apps can play a great role in making the doctor-patient communication more effective. Patients can easily store all their medical records and health history on comprehensive mobile health apps and access them anytime and anywhere. This solves the problem of the missing documents that we ever so often face when meeting with a doctor. With all the information stored in a central repository, doctors can spend the face time with the patients more productively and promote better interactions to manage the patients’ health better. This also leaves the patient more satisfied and less likely to shop around for another doctor.

Better Patient Management

Using mHealth doctors can improve patient management and become more proactive with their patients. Proactive patient management in the form of timely communication regarding patient appointments, important notifications, and updates, post-appointment messages etc. can be delivered to the patient using an app to ensure that the patient does not miss out on any vital piece of information needed to maintain their health. Along with this, doctors can centralise all patient-related information in a central data repository that can be accessed anytime and anywhere which can be of great help to manage a patients’ health remotely.

Pre and Post-Operative Care Management

One of the biggest pain points that patients have is regarding pre and post-operative care. While information is provided to them both regarding pre and post-operative care, it is usually disseminated in one session making it hard to retain the information. Using mobile apps, doctors can send out relevant information to their patients at the right time so that the patients can take the measures both pre and post operation. This not only helps in better health management but also reduces readmission rates and helps in reducing healthcare costs for the patient.

Better Transparency

Patients today demand greater information access. While the healthcare sector has adopted digital technology, they are still trying to play catch up with other sectors such as retail. Patients today demand faster information access regarding their health. Research shows that a majority of healthcare consumers prefer using digital technology to visiting a hospital to get clarifications regarding the care that they are receiving. A 2017 study by American Well states that 26% of patients are likely to change healthcare systems to find a provider offering tele-visits. Doctors leveraging mHealth can help their patients access all the health information they need and proactively answer all questions that go into better health management.

Pre-emptive Care

mHealth applications also provide a treasure trove of data that physicians can leverage for pre-emptive healthcare. Leveraging data analytics, doctors can plan better service delivery dependent on the patient requirement, and analyse and predict health conditions based on the patients’ health records to enable preventive healthcare. Further, doctors can upload tutorials on preventive healthcare and give practical advice to their patients on how to manage their health and health conditions better. All these things help in keeping the patients, the current consumers of healthcare, happy and satisfied as they find doctors becoming more invested in their health.

As they say that numbers do not lie, and going by the adoption rate of mHealth it is becoming clear that this technology trend is not only here but is soon on its way to becoming the enabler of better interactions and better patient outcomes. Using mobile technology doctors can create greater engagement with their patients and enable better outcomes. Patient retention then becomes an automatic consequence of this effort.

5 Things that Doctors Hate in Healthcare IT Technology

Technology has impacted every walk of our lives. The last few years have seen revolutionary technological advancements. From landline telephones to smartphones, from feature phones to iPhones, from slow internet connections to today’s 4G connections, technology has phenomenally transformed our lives. The way we read news on mobile, interact with friends and family members through social networking sites, do online shopping – technology has changed the way we live our lives.

Similar to other industries, the healthcare industry also is seeing rapid changes owing to the innovations in medical devices and software. Digital technologies are changing the way care is administered to patients and also the way healthcare organisations function. While there is a growth in the adoption of healthcare technologies by health providers, there is also displeasure amongst the doctors about the available healthcare technologies. It is not that doctors are not used to using latest technologies – they are the ones who have been using the latest technologies since a long time – right from MRI machines, X-Ray machines, or the various hospital instruments, they are well versed with the use of technology. Then what is wrong with today’s healthcare IT solutions?

Research shows that hospital staff spends on an average 5 hours a day entering patients’ data into electronic health records (EHRs). Hospitals are needing to hire more staff for conducting data work. A large chunk of the hospital income is being spent on keeping up with technological advancements and maintaining a task force for it. This is a completely counter-intuitive scenario. When the technology is supposed to reduce time and efforts and enhance the patient care, what is making it not deliver on its promise?

Here is our take why doctors could be hating the healthcare IT solutions available to them –

Mobility

Most of the times, doctors are on the move. From hospitals rounds, OPDs, to moving from one clinic to the other – they are hardly at their desk. The biggest drawback of many of the available healthcare IT solutions is their stationary nature. The doctors are required to input data regarding their patients after returning to their desks. With so many patients in the hospital and with an equal number of them visiting daily in the OPD, it becomes tasking to remember, recollect and retain the accurate information for each of the patients. Doctors need a solution which can allow them to access patient information anytime, anywhere, right from their mobile devices.

Non-Intuitive Interface

Some of the most crucial duties of doctors include attending to emergencies, looking after inpatients, medical floors, and attending intensive care units. What doctors need a solution which can provide them quick and easy access to patient data, reduce the costs of operations, reduce human errors and help in reliable prescriptions.

Doctors need a system which can allow them to enter data with a few clicks or drag and drop. They need a system which is extremely easy to use, works on their mobile phones or tablets, is designed “for doctors”. In many cases, the health IT solutions do not consider the working patterns of the doctors and are designed in a very complex fashion. 

Non-Integrated Systems

Hospitals and clinics generate a humongous amount of data – patient records, inventory records, data from medical stores and labs, and so on. While technology has entered hospitals and some records are being maintained through computers instead of paper records, all the systems still work in silos. There is no integration of this information. This further adds to the woes of the doctors and the medical staff working in the hospitals and clinics. A major chunk of their medical time is invested in maintaining, finding, or sorting the data. Having a solution which integrates various aspects of the healthcare ecosystem will immensely help the medical fraternity as it can give them quick access to all the required information.

Complex Workflows

Each hospital and clinic follows specific workflows. Just because they are adopting a particular technology does not mean that the hospitals will change their workflows. The health IT solution should be flexible and adaptable to the hospital’s specific workflows. It needs to allow the creation of custom workflows. Since no two doctors think alike, each doctor follows a specific style of working, a specific pattern, and processes the information in a particular way. When the IT systems force all the doctors to follow the same pattern, the doctors don’t appreciate it and it makes them unproductive.

Hard to Manage 

The doctors or the staff at the healthcare organisation are not necessarily equipped to handle complex hardware and software. Handling software failures or hardware updates is a daunting task for them. Hospitals also do not want to build and manage their own IT teams to maintain and upgrade their IT systems. They need solutions which can be accessed via the web, do not require any efforts on their part to upgrade or maintain, and do not need any capital investment in hardware or software. That’s where the latest cloud-based solutions are gaining popularity amongst the doctors and hospitals.

Time is of the essence for doctors, and they need to take very crucial decisions within a very short time. We, at Mars Plus believe that technology should aid the doctors in their decision-making, reduce their time and efforts, help them spend more time with their patients, reduce their costs and overheads, and improve the overall patient care. With that in mind, we have designed a very user-friendly and fully-integrated healthcare ecosystem – check it out at www.marspls.com.

 

Healthcare Meets Technology – When Two Worlds Converge

The recently concluded Times Health Icons Pune 2017 event, conducted by the Times of India, felicitating some of the pathbreakers in the field of medicine met with resounding success.

Mars Pune Times Health Icons

MARSPlus was the sponsor for this event. We got an opportunity to have a candid conversation with up Dr. Bhandari who was one of the speakers at the event. Dr. Bhandari is a renowned bariatric surgeon and a strong technology advocate. He is the Founder Director of Mohak Bariatrics and Robotics, Indore and Director, Bhandari Hospital and Research Centre, Indore and has performed over 8000 Bariatric procedures. He has also been featured in the Limca Book of Records for operating over 25 complex and diversified Bariatric /Robotic procedure in a span of 11 hours! He has conducted more than 750 complex robotic bariatric procedures and his centre is one of the most sought-after centres for revisions in weight loss surgery addressing failures after bariatric surgery.

Here is an excerpt from the conversation.

Dr. Mohit BhandariTechnology, according to Dr. Bhandari, is a great boon for the healthcare segment. Having established one of the most technologically advanced hospitals in the country, he believes that the use of technology in healthcare is a critical enabler of productivity, ensuring precision and patient satisfaction. Unlike the propaganda of ‘technology is a distraction’, Dr. Bhandari believes that when used appropriately, technology actually can improve efficiencies of doctors and help them manipulate their time effectively. Managing multiple patients and hospital functions and functionalities can add to the cognitive burden. Technology helps a great deal in alleviating this burden and helps in building an interconnected network that not only improves process efficiencies but also helps in placing the patient at the heart of the healthcare process.

With the great consumerisation of everything, healthcare too now has to become more patient-centric. The relationships between doctors and patients have undergone a massive shift. The patients are no more just the passive recipients of healthcare. Their expectations from their healthcare experience are rising. Since doctors only have a finite amount of time in their hands, they have to ensure that the time they spend with their patient is optimally productive. According to Dr. Bhandari, having a siloed healthcare approach cannot enable productive interactions. Doctor-patient relationships now have to be more engaging and doctors cannot afford to waste their time in looking for information. They need to maximise their time with patients.

Dr. Bhandari feels that while technology has been a part of the healthcare ecosystem, health tech has to become simpler. Disconnected and siloed solutions to automate or digitise healthcare not only limit information sharing but also demand a lot of time and attention, something that is a premium for most healthcare practitioners. Some of the earlier healthcare systems have been so complex that they demanded a separate team of technicians only to do data entry. As one of the earliest adopters of MARSPlus integrated health app, he feels that the ease of use offered by MARSPlus is what makes it a unique solution.

Dr. Bhandari deduces that when health tech offers an integrated experience, it paves the path for delivering good healthcare services. According to Dr. Bhandari, “a fully integrated platform like MarsPlus allows me to stay connected with my network of remote doctors, laboratories in other cities and most importantly stay connected directly with patients.  As a bariatric practice, we need to closely monitor patients progress and overall health after they have left our facility and MARS helps us do that seamlessly.”

The complexity of use of healthcare applications has been one of the biggest impediments to adoption. Since doctors are people who are always on the go, an easy to use platform that connects all the stakeholders of healthcare, the doctors, the hospitals, the labs, the pathology departments and ancillary areas such as billing and finance can be a great boon. Dr. Bhandari uses the MARSPlus solution extensively in his own hospital to ensure patient satisfaction, identify areas of improvement and stay in touch with his patients proactively. The additional benefit is that he doesn’t have to depend on his diary to manage his appointments. His app manages everything with surgical precision for him.

Dr. Bhandari attributes the success of his hospitals to “exceptional team skills, a correct attitude, infrastructure with cutting-edge technology, and keeping pace with time”. He believes that technology has interwoven itself into the very fabric of our lives and we should leverage it to the maximum. He himself uses technology to manage the post-operative care of his patients. “A good technology solution also helps us leverage data”, he says. He further adds “When we have a single repository of all patient data then the time spent with the patient is more productive.” When we asked him if he felt that technology was a distraction for the doctors his reply was simple. He said “Not at all. In fact, it helps in spending more time with the patients.

During the course of this event it became clear that contrary to what we are lead to believe, doctors are, in fact, strong advocates of technology. After all, they are surrounded by it during all their waking and working hours. However, what they do not like is the manner in which these solutions are built and the complexity of use. A comprehensive and integrated healthcare solution that takes into considering all the important checkpoints, is easy to use, mobile compatible and allows the anywhere, anytime use can enable proactive healthcare is clearly be a welcome addition to the healthcare ecosystem of today.