The Indian healthcare industry is very fragmented. The whole ecosystem is largely manual and paper-based. Patients, today, have to go through a lot of hassles and stages to get a proper medical care. This leads them to be frustrated and irritated owing to factors such as long wait times, specialized physicians that are not easy to get hold of, and a medical system that is not easily accessible. The overall healthcare system in our country is at a very unorganized level. Patients need to take care of all documentation and records such as reports, x-rays, prescriptions, notes from doctors etc. manually and be responsible for all of them. This is a result of the fact that we do not have one integrated platform where all the information and content can be readily available and easily accessed by patients, doctors, physicians and anyone else who may be involved in the process of the treatment.
How can an integrated healthcare experience benefit the patients?
However, in recent years, the face of healthcare industry is changing and people are coming up with more healthcare options than we have ever been exposed to. India’s healthcare system is working towards technology-enabled collaborations to incorporate advanced techniques and ideas in the processes. These introductions aim towards creating a fully integrated healthcare system which will
- Provide comprehensive solutions to all the individual entities such as patients, doctors, physicians, clinics, hospitals, laboratories, and medical stores.
- The application and use of such a system will enable faster and more efficient communication between patients and doctors and make the entire system more smooth.
- The use of cloud-based and mobile-based tools for storage and access of information will make them easily accessible at any time from any device. Such an experience is what can be defined as an integrated healthcare experience.
Better patient care at lower costs
Integrated care aims at taking a more comprehensive approach offering the patients with higher-quality and more efficient care that better meets their needs.
Along with that, it also tries to reduce the costs involved in the treatment by analysing the overall situation and taking the right steps at the right time. It can work around different approaches but the ultimate aim is to provide the patients with what is best for them.
In the case of patients suffering from chronic diseases, integrated care works towards creating a symbiosis between primary and secondary care to ensure more appropriate use of health care resources. It aims towards ensuring the availability of all types of services such as physicians, specialists, nutritionists and other health professionals for patients on a single platform.
With an integrated system, patients will be able to undergo diagnostic tests and get prescriptions filled in one go. They will be able to store a complete health history of themselves as well as their families online, thus avoiding the hassle of preserving physical documents.
Smooth communication between doctors, caregivers and patients and optimised costs
Another feat integrated care works towards achieving is to improve communication between a wider range of services. This facility will allow the patients who have undergone a treatment or surgery at a hospital to get discharged at an earlier time than the usual. They will then be provided with follow-up services and appropriate care. The aim is to reduce the hospital stay once the patients no longer require close treatment, thus reducing costs and optimising the overall process.
Patient Finance and Insurance Management
Patients will be also able to keep track of their healthcare finance management by quickly accessing their insurance credentials, insurance details, reimbursement that can be claimed through their insurance by accessing all the information on their mobile phones.
Through access to all the healthcare analytics data, the patients will be able to decrease the risk of costly emergency interventions and thus reduce the chances of death. The insights provided by the integrated healthcare management system will allow the patients to keep a constant check on their health without having to visit your doctor each time. Old patients suffering from chronic diseases will be able to easily track their medications, get medication reminders, and reduce the chances of wrong medications.
While healthcare industry has developed a lot in the recent years and has seen many technological transformations, there is always scope to develop the existing services and aim at achieving higher levels of integration. Integrated healthcare systems provide a full continuum of services in a user-friendly manner, creating a one-stop environment to eliminate the cost of intermediaries, promote wellness, and improve overall health outcomes.